Heat and high altitude will exacerbate the effect of alcohol (or any form of psychoactive substance, even coffee). Impaired judgment and loss of consciousness can result. Because of this, we strongly discourage the consumption of alcohol before or during activities at the Waves.
If you do bring glass containers, please inform us upon check-in so that we can provide a bottle caddy and/or non-breakable cups. Glass, hard floors, and bare feet are a bad combination.
Spa - We ask guests to guarantee all reservations with a credit card. This card will not be charged unless you miss your reservation without giving us adequate notice. For baths and treatments, we require 24 hours notice to cancel without a penalty.
Lodging - The first night of your stay is charged at the time of reservation. Cancellations fourteen or more days prior to the reservation will receive a full refund. Those within four and fourteen days will receive credit toward a future stay. The deposit is forfeited if cancellation is made less than 72 hours before check-in.
At Ten Thousand Waves, we are inclusive, not exclusive. We welcome well-behaved children in our lodging rooms and baths. Children under 18 must wear swim suits and be accompanied by an adult in public baths. We ask that you bring diapers for small children. All should respect the peaceful atmosphere of the environment. If you object to the active nature of children in a spa setting, a private bath, rather than communal, would be a better choice.
There's a 50% discount in all baths for those less than four feet tall.
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Light snacks--sandwiches, noodles, baked goods, Japanese snacks, fresh fruit, bottled water, drinks and sodas are available for purchase in the lobby. These items may be added to your tab while you're here. We also provide complimentary hot tea and lemon-and cucumber-infused filtered water. Drinks, but not food, may be taken into hot tub areas. Consumption of alcohol before or during bathing is not advised. For our lodging guests, all rooms are stocked with granola, coffee, tea, fruit, & assorted milks.
Hot water and sudden temperature changes can be stressful to your body. If you are pregnant or have chronic health problems, always consult your health care provider before bathing.
Several of our massage rooms, baths, and lodging rooms can accommodate individuals with disabilities. Unloading and loading of guests may be done in front of the main entrance to the spa, adjacent to which are handicap parking spaces. This provides easy access on the same level to four massage rooms, two facial rooms, a bathroom, and a super-premium bath, New Ofuro. In the lodgings, Crescent Moon is accessible. Call 505-992-5007 for details about this room.
For those in a wheelchair with assistance, we have a ramp leading to the lobby level of the spa and access to the women's changing room, two more massage rooms, the footbath, lobby bathroom, and retail store. We have had adventuresome folks in chairs who with assistance have used a number of our other baths. Please mention special needs when making your reservations.
|November - June|
|Doors Open||Baths Close|
|Monday, Wednesday, Thursday & Sunday||10:30 a.m.||9:30 p.m.|
|Tuesday||2:00 p.m.||9:30 p.m.|
|Friday, Saturday||10:30 a.m.||10:30 p.m.|
|July - October|
|Doors Open||Baths Close|
|Every day except Tuesday||9:00 a.m.||10:30 p.m.|
|Thanksgiving Day (11/28)||9:00 a.m.||6:00 p.m.|
|Thanksgiving Weekend (11/27, 11/29-12/1)||9:00 a.m.||10:30 p.m.|
|Year-end Holidays (12/20-12/23, 12/26-12/30)||9:00 a.m.||10:30 p.m.|
|Christmas Eve (12/24)||9:00 a.m.||7:00 p.m.|
|Christmas Day (12/25)||11:30 a.m.||8:00 p.m.|
|New Years Eve (12/31)||9:00 a.m.||24:30 a.m.|
|New Years Day (1/1/14)||12:00 p.m.||10:30 p.m.|
|New Years holidays (1/2/14-1/5/14)||9:00 a.m.||10:30 p.m.|
Check-in is between 4:00 pm and 8:30 pm at the lodging office. After 8:30 p.m., go to the front desk of the spa (at the top of the hill). If you will be arriving after the spa closes, please refer to instructions in your confirmation letter, or call 505-992-5003 before 8:30 p.m. on the day of arrival. We cannot accommodate check-ins after 11:00 p.m. for reservations made the same day. Check-out is between 8:30-noon. Early check-in/late check-out can be arranged for a fee by contacting the lodging office at 505-992-5003.
All baths are clothing optional, except the Communal Tub after 8:15 p.m., at which time bathing suits are required. Many guests will not be wearing suits in the Communal or Women's Tub. Please feel free to wear them if it feels more comfortable. Children under 18 must wear swim suits at all times in public baths. We have bathing suits for rent at the front desk ($3.00). IF YOU ARE SENSITIVE TO NUDITY, WE SUGGEST YOU TRY A PRIVATE BATH INSTEAD OF THE COMMUNAL BATHS.
Most treatments are done without clothing. Our therapists are specially trained to drape discreetly with sheets and towels. For the very modest, we recommend Thai Massage or Ashi Anma Foot Massage both of which can be done clothed. Be advised that Four Hands is more intimate than other treatments.
There is plenty of parking at street level, and limited additional parking at the spa level, approximately 60 vertical feet higher. Those with physical limitations should consider the upper lot. The walk from the lower lot, however, is very pleasant and provides a good transition from your busy day to the tranquility of Ten Thousand Waves. Passengers may be dropped off at the spa entrance. There are two handicap spots very close to the front door.
Lodging guests should follow the signs to the lodging office at street level and be directed to parking adjacent to their rooms.
At Ten Thousand Waves, we are inclusive, not exclusive. All lodging rooms are pet-friendly. Please advise us at the time of reservation if you will be bringing a pet. We provide dog beds and food/water bowls. Some rooms have dog-proof courtyards (unless he's a champion jumper)[see 'amenities' on the lodging page for a list of those rooms]. If you leave your pets unattended in the rooms, you will be financially responsible for any damage or disturbance to other guests from a barking dog. There is a $20 room charge per night for one or more pets.
Pets are allowed in private baths at the spa, but not in communal baths.
Here, as in Japan, we ask you to take a shower prior to entering the baths or treatments. This maintains the quality of our water, makes treatments a good experience for guest and therapist, and allows you to rinse off the cares of your everyday life before your experience at the Waves.
We do not allow the following at the spa and urge you to consider this before scheduling a massage or treatment: intoxication, sexual misconduct/harassment, poor hygiene, or contagious health risk.
Violation of these rules will subject you to termination of the session and potential prohibition from future use of the facilities.
We use a state-of-the-art purification system for all baths, utilizing ultraviolet light, hydrogen peroxide, copper/silver ions, and ozone. The entire water content of each tub passes through the sanitation system every twenty minutes. We perform bacterial cultures weekly on all tubs to ensure that all systems work properly. Often the result is drinking water quality. The source of the highly mineralized water used in the baths is a 900-foot deep well.
At the spa, our answer to 'What should I bring?' is generally 'Just yourself'. We provide, at no charge, almost everything you might need, including: