Ten Thousand Waves Lantern

Cancellation Policy


Spa

We ask guests to guarantee all reservations with a credit card. This card will not be charged unless you miss your reservation without giving us adequate notice. For baths and treatments, we require 24 hours notice to cancel; without adequate notice, we will bill your credit card for 50% of booked services.

Lodging

The first night of your stay is charged at the time of reservation. Cancellations fourteen or more days prior to the reservation will receive a full refund. Those within four and fourteen days will receive credit toward a future stay. The deposit is forfeited if cancellation is made less than 72 hours before check-in.

Upon arrival, you are responsible for all nights reserved regardless of actual nights stayed. For early departures, we will charge the unused nights to your credit card and issue you a gift certificate for a future stay.